Rim: The Remote Support Tool That’s Revolutionising Our Workflow at Accessible Technology Solutions
At Accessible Technology Solutions, our mission is simple: to provide seamless, effective, and empowering tech support to everyone, regardless of their ability or choice of technology. For years, the industry has searched for a remote support tool that truly understands the needs of the assistive technology community. We’ve tried them all, but none have come close to the power, accessibility, and sheer brilliance of our new number one pick: Rim.
This application isn’t just another tool in our arsenal; it’s a complete game-changer for our IT professionals and, most importantly, for the quality of service we can provide to you, our valued clients.
The Legends Behind the Code: Matt and Mike
To understand why Rim is so exceptional, you must first know the minds behind it. The tool is crafted by Matt, the lead developer, and Mike—two figures who are nothing short of legends in the access technology space. If their names sound familiar, it’s because they were the brilliant duo behind System Access To Go.
For those who remember, System Access To Go was an amazing screen reading product to behold. It was a revolutionary concept that provided unparalleled freedom and accessibility. It was ahead of its time in more ways than one, offering a portable screen reading solution that empowered users everywhere. I and so many others in our community still take our hats off to both Matt and Mike for that incredible contribution. System Access To Go really did change my life and the lives of countless others, and that same spirit of innovation and deep user understanding is baked into the DNA of Rim.
Why Rim is Our Unrivaled Choice for Tech Support
Rim allows us to deliver the professional, high-quality support you deserve. Here’s why it has become the cornerstone of our workflow:
- Flawless, 100% Accessibility: Rim is built from the ground up to be fully accessible with all major screen readers, including JAWS, NVDA, and VoiceOver. There are no workarounds, no clunky interfaces—just a smooth, intuitive experience for both the technician and the client.
- Seamless Unattended Access: This is a massive leap forward for efficient support. Rim allows for secure, unattended access to a client’s computer. This means with your permission, I could be many kilometres away from the target PC and still be able to perform critical updates, troubleshoot issues, or configure software without you needing to be present. It offers convenience for you and efficiency for us.
- True Cross-Platform Excellence: This last point is incredibly important to us. At Accessible Technology Solutions, we believe that adapting to the customer’s tech setup is critical. It’s what sets us apart from others in this space. Rim allows us to provide the exact same quality of support to our customers who use a Mac as we do for those on Windows. The experience is consistent, professional, and powerful on both platforms. Rim allows us to do that with class.
- Support Without Barriers: With Rim, the person receiving support doesn’t even need to have a screen reader installed. Our technicians can use their own screen reader to hear and interact with the remote machine, making it possible to set up a new computer or troubleshoot a system for a client who may not be a screen reader user themselves.
Built by Us, For Us: A Future We Can Trust
What gives us the ultimate confidence in Rim is the team behind it. Matt and Mike’s outstanding efforts in the access technology area make them unique. As people with disabilities, we know what we want and when we want it. Their work isn’t just a business venture; it’s a passion born from lived experience.
As Mike is blind himself, I’m confident that the firm and its products will not vanish or lose focus, a sad fate that has befallen other assistive technology companies in the past. This is a product built by members of our own community who understand our needs implicitly. That authenticity is something you can’t replicate, and it’s why we trust Rim to be a reliable partner for years to come.
For our firm, Rim is more than just software. It represents a commitment to true accessibility and empowers us to uphold our promise of delivering the best, most adaptable tech support available. It is, without a doubt, our number one pick for both giving and receiving tech support.
You can learn more about this incredible tool at the link below.